Support for HST Series Testers & Accessories
Troubleshooting, repairs, and product guidance—get the help you need to stay up and running.
Troubleshooting & Product Use
Before reaching out, we recommend reviewing your HST Series Manual and the relevant accessory pages. These include step-by-step instructions, diagrams, and safety notes covering:
- LED indicator meanings
- Battery and charging best practices
- Proper cable usage and pole strap connection
- Recommended testing procedures by detector type
- Safety warnings and usage in special environments
If you’re unable to resolve the issue or need additional guidance, we’re happy to help.
Need Service or Repair?
If your tester or accessory isn’t functioning as expected—even after following the troubleshooting guidance in the manual—do not attempt to open, modify, or repair the device yourself.
Instead, please contact us directly. We’ll assess the issue and walk you through next steps, which may include:
- Warranty status check
- Product servicing
- Repair or replacement parts
- Compatibility questions
Our Support Team is available to assist Monday–Friday, 9AM–5PM CST
Call for return service authorization prior to sending any unit for service or repair. All items for repair can be mailed to:
Skinner Innovations
PO BOX 97
Lake City, Iowa 51449 USA
Request a Quote or Configuration Help
If you’re unsure which HST model or accessory best fits your setup, just reach out. Our team will help you determine:
- The correct test head for your detector type
- Which extension poles and cables you need
- Whether you’ll need a battery pack or power supply
- Proper accessory combinations for safe and efficient testing
- Guidance if your detector model isn’t listed. Please reach out, we may have additional options available
Still Have Questions?
Visit our FAQ or Get in Touch
We recommend checking the FAQ before reaching out—it’s packed with answers to common questions and troubleshooting tips.